The Alachua County Housing Authority Maintenance Department will respond to tenant requests between the hours of 8:00AM and 4:00PM Monday through Friday. All maintenance calls are prioritized so that the most urgent are answered in priority order.
Maintenance Calls
All residents should report maintenance request to our Main Office: (352) 379-8892 during normal business hours. (Maintenance employees are not allow to perform services without prior dispatched work order request.)
Email Maintenance Department Here For Work Orders
Please report maintenance problems immediately, do not wait until after 5:00 p.m. All repairs are to be made by trained personnel from our staff. You must not make any type of repairs. If you find a dripping faucet, clogged drain, air conditioning failures etc., please notify the maintenance office immediately and needed repairs will be made as quickly as possible. You will be required to pay for any damages to your apartment caused by any member of your family or guests.
Extra charges for damages by a willful act of negligence by the resident or any member of his family or guest will be assessed and is collectible in the same manner as rent. Residents are encouraged to take care of their apartment, so it will not be necessary for you to have to pay for damages.
Emergency Calls
All resident housing emergencies, please call (352) 398-3940. The ACHA on call Maintenance Technician will return your call. It is critical that you provide your name, location, and the nature of the emergency. This Emergency Number will not be available until after 5:00pm EST.
Emergency Work is broken gas and electrical lines. If you smell gas in your apartment, open the doors and windows, check to see if all burners are shut off and leave your home. Go to a neighbor’s and call 911.
If you are experiencing and emergency that is life threatening such as, FIRE or GAS SMELL please dial 911.
ALL CALL FOUND NOT TO BE EMERGENCY, WILL SUBJECT TO TENANT CHARGES.
GAS
Natural gas is a colorless, odorless gas; however, a chemical that smells like rotten eggs is added to help detect a possible leak. If you smell gas, leave the area immediately and call GRU at 352-334-2550 from a neighboring home or business.
Never touch electrical switches, turn on a flashlight or use a telephone in the presence of the gas smell. The electric spark could ignite the gas. Do your part to familiarize your family with these natural gas safety tips and continue to enjoy the value, comfort and benefits of America’s cleanest, most efficient energy source!
To request odorant sample cards to be sent to your business or residence or to learn more about our natural gas service and the benefits of natural gas, please contact us at 352-334-3400.
Water
For water leaks or breaks, cut off the water and begin to dry the floor to prevent water damage to walls and floors. For electrical lines down, do not go near the loose wires and keep children away and call 911/GRU. For no power in the apartment, make sure the power is not out in the entire community before calling GRU.
Emergency Items:
- Broken water line which cannot be shut-off
- Stopped up main sewer line/commode (if only one in unit) does not include bathtub, kitchen sink or washing machine.
- No heat in unit if outside temperature is below 45 degrees. (DO NOT USE RANGE AS SOURCE OF HEAT)
- Cannot shut and/ or secure front or rear entry doors
- Total loss of electrical power in unit (if on the weekend)
- Gas leak inside or outside the unit
- Any item considered life threatening, hazardous to health of resident or causing major damage to the inside or outside of the unit.